May 12, 2015
I decided to go on a 2 week vacation to San Juan .In the past I stayed at Condado and Isla verde at 4 -5 star accommodations.Was not pleased at all!!!However I booked this in Isla Verde and to my surprise was by far the BEST PLACE EVER.You are greeted with a warm welcome the property so clean and foot steps from beach !!The entire staff so kind and friendly !!The GM Carlos has done so well with his choices in staff you really feel like family If there's anything you want THEY ARE ON IT! The room is so nice beds big .Being here is the best choice for anyone wishing to relax.Go say hi to Aisha and Barbra.Valerie and Janet and Virna are so amazing and helpful DO NOT HESITATE TO STAY HERE ! I miss all of them !My family away from home
May 12, 2015
What a view! Beautiful beach view from rooftop pool and bar. Our room view was wonderful as well. The bed was comfortable as was the room temperature. The staff were consistently friendly and very helpful. We were able to get into a bioluminescent bay kayak trip on a last minutes notice with the help of the concierge. She also suggested a company for snorkeling that was awesome. The Zest restaurant served, by far, the best food we ate while in Puerto Rico. If you are looking for a clean hotel that's a great value look no further.
May 6, 2015
What a great find! Everything about this hotel was wonderful, but without a doubt, the exceptional staff stands out as the best part of it all! Lola is so sweet, attentive and helpful - thank you so much for sharing your beautiful island with us! Xavier's smile is so welcoming and friendly! Nancy (I believe that is her name) kept our room in pristine shape, even leaving us extra tissues for my poor sick husband. Thank you to all those at the front desk who always greeted us with a warm smile. Thank you to the guys who directed us to the perfect beach to enjoy a private sunrise and wade amongst the sea-life. I'm sorry that I don't remember everyone's name to thank you each personally, but please know you each made this trip so memorable!
The Club's decor and music transported this over-booked, uber-volunteering, working mom to another world. I can't remember feeling so relaxed! My husband and I stayed in a beach-front balcony room - highly recommend! The views were spectacular! The breeze off the water kept us cool enough so we never had to turn on the AC. The TV service was quite adequate, but who stays on the beach in San Juan to watch TV anyway?
We thoroughly enjoyed lounging and having lunch and drinks on the beach. Equally wonderful was the roof-top pool. Breakfast at Zest was delicious - we did not have the opportunity to have dinner there, but I'm sure it, too, would be wonderful. We grabbed apps and cocktails at Mist on a few occasions, both during the day and at night - love the ambiance and again, killer view! Sidenote - we were on the 7th floor and were never disturbed by the music from Mist at night.
It is clear that the staff loves being there and they are very attentive to guests and the facility itself. There was a minor cosmetic repair done the one of the elevators while we were there - they were done within a couple of hours. The hotel was in great shape - not dated, no faded paint. Having access to the computers in the business center was quite helpful since we didn't want to lug ours with us.
We cannot wait to return