“Wonderful stay & service”
March 31, 2014
My wife and I will be checking out shortly and we just wanted you to know how delightful our short stay has been. We mainly wanted to say how amazed we have been at our "wishes" being so swiftly and amazingly granted. We asked for better light in the bathroom and the bulb was changed. We asked for towel hooks in the shower and it was done. We asked for a more powerful shower head and your team installed that, too! The entire team here has been super gracious and helpful.
We've traveled to many countries but nowhere have we received such creative service. Gracias!
Tom & Merle Tresser
“Can't wait to get back”
March 14, 2014
Booked the WBC as a gift to my wife for her 50th birthday. Wanted something as close to the beach as possible. Could not have been happier with my choice, the beach is literally steps from the front door. We arrived at the hotel around 10am, check in is not until 4pm. checked our bags at the desk and spent a few hours on the beach. Got a call on my cell at 2:30 to say our room was ready, perfect. Our ocean front room was great; very clean and neat with a great view. Towels and lounge chairs are supplied by the hotel free of charge. The staff even comes around with fresh fruit on the beach for it's customers(nice touch). Entire staff was very friendly and accommodating. Rooftop lounge and pool was very nice. Isla Verde is a nice area to walk around if you wanted to go to one of the casinos or restaurants. Only a quick trip to Old San Juan and only 30 minutes to the El Yunque rain forest (both highly recommended). I would recommend this hotel to anybody and everybody. We can't wait to get back.
“Awesome once again”
March 10, 2014
We continue to have a great stay and exceptional service at the Water Beach Club. The staff remembered us and made us feel totally welcomed. The staff is always friendly and most accommodating. Food was also excellent. We will continue to stay at the Water Beach Club. Highly recommend a stay. It is worth it
“Spoiled with amazing service and views”
March 11, 2014
When me and my partner first arrived at the San Juan Water & Beach Club Hotel we were greeted with warm hospitality. We arrived a bit early and the room was ready upon arrival, which was great because check in isn't until4:00. We went up to our room, and we found it in prime condition. Room cleanliness is huge for me and let me tell you the room is amazing and the view is spectacular. I highly recommend the ocean front view; it is definitely worth the few extra dollars.
We didn't stay in the room for long; we dropped off our stuff and made our way to the beach. We met John and Natalie the beach side service. John got our chairs and towels for us, and was very nice! Natalie offered us the drink menu, and when asked what a good choice was, she was happy to give her opinion. Such great service. We were spoiled, every day we went to the beach either Juan or John had the chairs and towels ready, and greeted us with a good morning. The people working at the front desk were so nice and went out of their way to answer any questions we had. This hotel takes pride on customer service and they take great pride on that. Mist is pretty cool, but I wouldn't recommend Zest if you are not a sea food lover, if you are amazing food with awesome drinks. Also room service food was amazing as well. Many times hotels have bad room service food, this was not the case here. The views are spectacular, from our room and the rooftop pool, it was amazing. Can’t wake up angry with that view!
All around great service and made our time there special! Will certainly make the trip back and will stay here again!