"Great Location, Friendly and Helpful Staff. Really did feel like home"

July 7, 2014

I booked the hotel based on the location and positive reviews and was not disappointed. I wanted to be on a beach that would be ideal for swimming and indeed the water here was perfect for that.

I had read some negative reviews to the effect that the staff here were all good looking and very superior and unhelpful, and whilst the looks part was for the most part true, the rest could not have been further from the truth. I harassed them several times each day with a list of questions on what to do, where to go etc and they were always incredibly friendly and could not do enough for me. This included everyone from the manager who went out of his way to check I was having an enjoyable stay, the staff on the front desk, the concierge Lola who was lovely, Juan on the beach and all the girls who were very attentive in taking your food and drink orders on the beach. At the risk of sounding corny and sentimental, it really did come to feel like home and I was genuinely very sad to leave. When I finally did have check out, I was able to leave my bags and continue to make use of the facilities.

"Great Place"

July 6, 2014

This hotel is the best. The view from my window is breath taking. You walk right on the beach, the service on the beach is great, a bit expensive but the drinks and food are great. There is also a happy hour that is worth it. The service at the front desk is also great, Lola, is very helpful. Any question you have she is able to answer. She got me and my friends to Old San Juan and back. The placement of the hotel is also great, it is near any and everything you need. The room is beautiful, the beds, showers and lighting. I will be going back to Puerto Rico and will be staying at this hotel.

"Customer Service that is unparalleled"

July 2, 2014

I am so happy that I chose this hotel over some of the other larger, resort style options in the area. From the moment we walked in, we were met with a friendly front desk woman who not only allowed us to check in early but also upgraded our room free of charge since there were unexpected availabilities with a partial ocean view. The decor of this hotel is adorable and similar to that of the South Beach, art deco style. The rooms were clean and comfortable. The "Wish Board" is a creative idea and one which the staff follow through on daily.The food both upstairs on the pool deck and downstairs in the nice, sit-down restaurant have great food and throughout the hotel I was also impressed with all of the bartenders. The pool lounge area is smaller with only 6 chairs, but the view is spectacular and it is a nice alternative to the beach. ***I would highly recommend this hotel for the unbelievable customer service** Every time we encountered a staff person, either in the hallway, elevator or other location, we were ALWAYS greeted with a smile, asked if we were satisfied and offered assistance if needed. I have traveled quite extensively throughout my life and cannot recall ever having experienced such consistent customer service and genuinely pleasant hotel staff. They were exceptionally accommodating and very helpful in offering local suggestions. The concierge in particular was great. I cannot remember her name but she took the time to show us all of our options and mark a map of various attractions and restaurants, as well as local gems.

I really feel this hotel helped make our stay even more enjoyable and would absolutely return to this hotel, my next time in PR.

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